Updated for Sade Silver Wholesale Customers
At Sade Silver Wholesale, we are committed to ensuring a smooth and transparent delivery process for all our wholesale customers around the globe. Please read the following information carefully before placing your order.
We operate strictly on a Made-to-Order (MTO) basis to maintain the highest quality and customization options.
Production Time:
All wholesale orders are manufactured after the order is confirmed and payment is received. The average production time is 10–14 business days, depending on the size and complexity of your order.
Custom Orders:
For customized or high-volume orders, production time may extend. We will inform you in advance of any changes to the delivery timeline.
Communication:
For inquiries regarding lead times, product availability, or order updates, feel free to contact us at
???? info@sadesilverwholesale.com
We work with trusted international courier partners to deliver your orders safely and on time.
Shipping Carriers:
Standard shipping options include UPS, DHL, and EMS.
Shipping methods and rates are automatically calculated at checkout based on package weight, volume, and destination.
Estimated Delivery Times (after dispatch):
UPS / DHL: 2–5 business days (express)
EMS: 10–15 business days (standard)
Note: Shipping times are estimates and may vary due to customs clearance, local holidays, or courier delays.
Express Shipping:
Need it faster? Let us know and we’ll arrange express production and delivery upon request (additional fees may apply).
We ship worldwide and are experienced with customs documentation.
Customs Declarations:
If your country requires a formal customs invoice or declaration, please let us know before completing your order.
Accepted Payment Method for Customs-Cleared Shipments:
For shipments that require official customs documentation, we accept Credit Card or Bank Wire Transfer (T/T) only.
Import Duties & Taxes:
All applicable customs duties, taxes, or import charges are the responsibility of the buyer. These fees are not included in the product or shipping prices.
Once your order is shipped, we will provide you with a tracking number and shipping carrier details.
You can monitor the delivery status of your shipment via the courier’s website (e.g., UPS, DHL, EMS).
Tracking updates typically become available within 24 hours of dispatch.
If your shipment is delayed, lost, or held at customs:
Contact us immediately at info@sadesilverwholesale.com with your order number.
We will assist you in resolving the issue and coordinate with the courier if necessary.
In cases of agreed extended delivery dates, both parties (buyer and seller) must confirm the new timeline via email.