Return Policy

Last updated: November 2026

Sade Silver supplies wholesale 925 sterling silver jewelry to professional buyers. We want every order to arrive complete and in perfect condition. This policy explains when and how we accept claims, returns and replacements.

1. Inspect Your Order on Arrival

Please check your parcel as soon as it is delivered. We recommend recording a short unboxing video. Any claim must be reported within 14 days of the delivery date.

2. Eligible Claims

We accept claims for:

Wrong product or missing items
Items damaged on arrival
Manufacturing defects (for example a broken solder joint, faulty clasp, or a stone missing from its setting due to poor workmanship)

3. Remedies

Reported within 14 days of delivery: affected items will be replaced or credited at our discretion. We refund the return postage for these claims. The buyer is responsible for any customs duties and taxes.

Manufacturing defects reported within 6 months of delivery: the item will be repaired or replaced. Return postage is not refunded for these claims. The buyer is responsible for any customs duties and taxes.

4. What We Cannot Accept

Damage caused by the customer, misuse, normal wear, or items that have been altered or resized
Items that have already been sold to your retail customer
Custom or non-catalog orders, including logo/tag work, special micron plating, and personalized jewelry
Samples and orders below the minimum order value or quantity
Returns for change of mind or unsold stock
Tarnish or oxidation, which is a natural property of sterling silver and not a defect. Plating wear from normal use, slight variation in handmade pieces, and a weight/stone tolerance of ±5% are also not defects.
Claims reported after the periods above or without photo/video evidence

5. How to Submit a Claim

Email info@sadesilverwholesale.com or message us on WhatsApp +90 532 607 34 39 with:

Order or invoice number
Product code(s) (for example RNG-6927) and quantity
A short description of the problem
Clear photos or a video showing the issue

We will review your claim and reply within 2 business days. Please do not ship anything back until we confirm a return authorization. Parcels sent without authorization cannot be accepted.

6. Returning Your Items

Pack the items securely to prevent further damage.
Include your invoice copy and return authorization number.
Use a tracked and insured service. Sade Silver is not responsible for returns that are lost or damaged in transit.
Send to: Mimar Hayrettin Mahallesi, Gedikpasa Caddesi, Ömür Pasaji No: 3/315, Fatih / Istanbul, Turkey, 34126.

7. Processing

After we receive and inspect the items, we will confirm the outcome (replacement, repair or credit) within 5 business days. Replacements that need re-production follow our standard 10–14 business day production time. Approved refunds are made to the original payment method or by bank transfer.